train industry
renewable energy
Based on results of recent unstructured market research carried by our specialists, we have identified the main target customers and focused on enterprises from the following industries:
We will also explore offering our strong and versatile products to existing large and emerging market segments that are fast growing and where business risks are very high, such as in the relatively young renewable energy industry.  

Seeing that this particular area has a host of regulations with which participants must comply in order for their customers to qualify for government incentives, many business organisations are not fully up-to-speed with those regulations, leaving both the service provider and the consumer at high risk. It is in these cases that Compliance Experts are readily available to assist in alleviating these risks in a cost-effective way.

Public Transport (Rail and bus industries)

Public transport should be easy for everyone to use and access to buses, coaches, trains and taxis should be hassle-free for all. Operators should comply with regulations to make public transport safe and reliable to use. This will reduce the number of car journeys and help to cut down on carbon emissions.

CRC- The Compliance Experts assist public transport operators to comply with various regulations by providing them with the tools and resources to meet their legal requirements, while allowing them to focus on delivering a punctual, safe and reliable service.

Train operating companies who also operate stations need to continually review the accessibility of their stations. Step free access and availability of help to assist travellers with disability is part of the overall national policy to make travel easy for all. 

The Licence issued by the Office of Rail Regulation (ORR) includes a condition that requires operators (including Network Rail in respect of the stations it operates) to establish and comply with a Disabled People’s Protection Policy (DPPP). The DPPP outlines how they will protect the interests of disabled passengers who use trains and stations.

CRC- The Compliance Experts have developed a monitoring mechanism to ensure that train and station operators meet the requirements of the DPPP.

Compliance with Financial Services Regulations

At CRC - The Compliance Experts, we help business organisations to manage effectively the planning and execution of operational, financial, and compliance audits. We look at various internal departments to evaluate the adequacy and effectiveness of the organization's governance, risk management process, system of internal control structure and the quality of performance to ensure they achieve the organization's objectives.

Our approach to compliance is not to offer pre-packaged solutions. Instead, we aim to offer practical solutions, tailored to meet our clients' specific needs so as to address regulatory risks.

We propose well-designed solutions that are appropriate, relevant and proportionate for our clients individually depending upon the nature, size and complexity of their business.

We assist our clients in developing and implementing policies, procedures and controls.

Within the compliance function we also help with reviewing, investigating, and responding to regulatory and client initiated complaints.

We assist with conducting reviews of compliance processes and operations; ensuring implementation of any required corrective actions; managing projects; developing and implementing systems to automate processes and procedures to enhance efficiencies.

Healthcare Sector

CRC - The Compliance Experts have put in place a well-designed programme to assist organisations in the health sector to meet the Fundamental Standards set out by the Care Quality Commission (CQC) - the public regulatory body responsible for inspecting and reviewing all health and adult social care services in England.

We provide assistance to healthcare organisations to ensure they comply with regulatory obligations properly within their operational functions. 

Patients’ confidentiality is at high risk as many healthcare organisations are struggling to protect medical records that have shifted to electronic format. The challenge is to make the systems safe and secure.

Health care organisations have an obligation to conduct their business to the highest ethical and legal standards. CRC - The Compliance Experts is committed to assist relevant health care organisations to provide promotional practices that are ethical, responsible, accurate and patient-centred. 
Code of Conduct

Renewable Energy and the Environment

Our team is comprised of specialists in compliance in the renewable energy sector, with considerable experience in monitoring and auditing the implementation of the Renewable Energy Consumer Code. They have also worked extensively in the utility sector auditing, managing and monitoring compliance and risk and improving the customer experience. 

Legislative compliance verification and auditing, e.g. FiTs, RHI.

Smart Metering

The government wants energy suppliers to install smart meters in every home in England, Wales and Scotland. There are more than 26 million homes for the energy suppliers to get to, with the goal of every home having a smart meter by 2020.
Let CRC- The Compliance Experts help your company become a registered smart meter installer.

The Office of Gas and Electricity Markets (Ofgem) is an independent National Regulatory Authority. In April 2013 it approved the Smart Meter Installation Code of Practice (SMICoP), (click here). 

The SMICoP aims to ensure that the customer receives a high standard of service throughout the installation process and knows how to use and benefit from the smart metering equipment with a view to improving the energy efficiency of their home

From 1 June 2013, Domestic and Micro-Business suppliers installing compliant smart meters have a licence obligation to comply with a licence-backed Code of Practice governing the installation of smart meters.

The SMICoP specifies the minimum standards for Code Members to follow in relation to the Customer facing aspects of the installation of Smart Metering Systems.

SMICoP Members are only obliged to comply with the SMICoP, and thus Self-Certify, if they are installing Smart Metering Equipment Technical Specification (SMETS) compliant meters. (For an updated list of Code members click here)

Domiciliary Care

CRC - The Compliance Experts are working with domiciliary care providers to assist them in ensuring compliance with the regulatory environment of domiciliary care.

Providers in this sector are aware that it is both a challenging and a demanding business that can also be rewarding. The Care Quality Commission (CQC) that took over from the Commission for Social Care Inspection in April 2009 regulates domiciliary care providers in England under the Health and Social Care Act 2008. 

In March 2016 there were 10,176 regulated providers of domiciliary care operating in the UK, representing a 3.6% increase compared to March 2015 

CQC regulatory functions are carried out through direct inspection, data analysis and other checks. It has various powers of enforcement as laid out in the Health and Social Care Act 2008. These powers range from suspension or cancellation of registration, through to criminal prosecutions. 

The Health and Social Care Act 2008 received numerous amendments via new regulations in November 2014, in response to the Francis Enquiry. Entitled the Fundamental Standards of Quality and Safety, the new standards cover the conduct and level of training of care providers, the protection of service users and the character and candour of directors 

The Government has introduced the Care Certificate, which will be administered jointly by Skills for Care and Health Education England, and replaced the existing National Minimum Training Standards and the Common Induction Standards in England. 

Both the Care Certificate and the changes to the Health and Social Care Act came into force in April 2015 

CQC previously inspected providers of regulated activities against a judgment framework of compliant or non-compliant. A new system was introduced in October 2014, with new classifications: Outstanding, Good, Requires Improvement or Inadequate. 

By 1st of April 2016, CQC had inspected 2,640 registered locations providing domiciliary care under the Fundamental Standards. This represents 31% of all registered locations providing domiciliary care. 

Conducting Compliance Audits

To assist companies to see how well they are doing in respect of complying with applicable rules, policies, and regulations, CRC provides two types of audits: Internal and External audits.

For example, an internal audit will provide a snapshot of how well various departments in your company are abiding by the applicable rules and regulations governing the sector within which your company operates. It also helps you to see the status of compliance with regards to relevant government standards.

As for External audit, the main purpose is to Examine regulatory compliance. This type of audit will help to determine whether your company is following national and European laws applicable to your type of business. For example, we may determine whether your company is complies fully with with the Data Protection Act 1998 or with the Foods standards regarding claims published by your company. 

In both Internal and external audits CRC will evaluate regulatory and contractual compliance to satisfy the competent authorities and avoid your company paying hefty fines or having your license withdrawn.

Compliance Management

The CRC Compliance management programmes have been devised to ensure that both employees and the Board of Directors are fully aware of the legal and contractual obligations required to operate the business at low risk. We provide a holistic, well-supported methodology designed to foster a regulatory risk-aware culture. 

Our approach is to promote good governance and assist your company to manage compliance with clear accountability throughout the organisation. We aim at integrating a wide range of compliance policies, processes and procedures within the operational functions. 

CRC’s Compliance management solution is designed to enable your staff to understand and evaluate regulatory risk, monitor and track regulatory change, and evidence all aspects of the process. 

Monitoring Compliance

To reduce risks to the business, a company has an obligation have a robust compliance surveillance system in place. To achieve this, your company must develop and promote an effective compliance culture which is embedded into the compliance function.

CRC can assist your company to develop and put in place the five key elements of an effective Compliance Monitoring Programme:

(i) Reviewing the Compliance process: 
(ii) Carrying out regular verification programme
(iii) Ensuring correct approach is used consistently
(iv) Compiling relevant documentary evidence
(v) Taking follow-up actions to meet request for further explanations

Broadcasting and Regulatory Services

The dynamism of the broadcasting sector requires an omni-compliance set-up. Technology and digital signals have made broadcasting multi-jurisdictional and multi-dimensional as never before. The present day broadcaster is faced with the challenge of complying not only with the traditional laws, but also with more and more Intellectual Property issues as the technology develops.

With the increased volume of laws, codes, regulations and decisions, CRC can help in compliance issues while allowing our clients to concentrate on their core business which is to deliver the best content to their subscribers and customers. Our legal experts in the field have wide experience at an international level and can bring the best for your organisation in terms of compliance issues, acquiring and delivering of rights and assisting in many complaints by OFCOM.

We can also advise on the best international benchmark for the delivery of services, as well as helping start-ups in finding partners to flourish their businesses. Our experts in the sector can also assist your organisation with implementing and achieving the new quality management standard developed specifically for the broadcasting sector, the ISAS Media 9001, which has been proven to increase efficiency and profitability of the many entities which have adopted it. 

Our experts have worked with worldwide reputable organisations such as BBC, NHK, CCTV, KBS, ABS-CBN.
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