At The Compliance Experts, we aim to help you turn a regulatory burden into a competitive advantage. We can:
- identify, analyse, review, monitor, mitigate and report on risk across the organization
- improve business performance by reviewing, consolidating and re-designing roles and responsibilities to achieve business objectives
- determine customer satisfaction levels and establish work streams to redefine strategies and tactics for enhancing customer satisfaction
- re-examine how to efficiently convert resources (inputs) into higher productivity (outputs) thus increasing profitability.
Products and services we offer include:
- Risk assessment and mitigation
- Identifying and piloting compliance tools
- Compliance auditing
- Implementing and overseeing Quality Management Systems
- Designing, implementing and supervising Improvement Plans
- Market surveillance and reporting
- Bespoke training
- Mystery shopping
- Customer satisfaction research
- Advising on complaints handling and dispute resolution
Our Services
Public Transport (Rail and bus industries)
Public transport should be easy for everyone to use and access to buses, coaches, trains and taxis should be hassle-free for all. Operators should comply with regulations to make public transport safe and reliable to use. This will reduce the number of car journeys and help to cut down on carbon emissions.
CRC- The Compliance Experts assist public transport operators to comply with various regulations by providing them with the tools and resources to meet their legal requirements, while allowing them to focus on delivering a punctual, safe and reliable service.
Train operating companies who also operate stations need to continually review the accessibility of their stations. Step free access and availability of help to assist travellers with disability is part of the overall national policy to make travel easy for all.
The Licence issued by the Office of Rail Regulation (ORR) includes a condition that requires operators (including Network Rail in respect of the stations it operates) to establish and comply with a Disabled People’s Protection Policy (DPPP). The DPPP outlines how they will protect the interests of disabled passengers who use trains and stations.
CRC- The Compliance Experts have developed a monitoring mechanism to ensure that train and station operators meet the requirements of the DPPP.
Finance (Banking and Insurance)
At CRC - The Compliance Experts, we help business organisations to manage effectively the planning and execution of operational, financial, and compliance audits. We look at various internal departments to evaluate the adequacy and effectiveness of the organization's governance, risk management process, system of internal control structure and the quality of performance to ensure they achieve the organization's objectives.
Our approach to compliance is not to offer pre-packaged solutions. Instead, we aim to offer practical solutions, tailored to meet our clients' specific needs so as to address regulatory risks.
We propose well-designed solutions that are appropriate, relevant and proportionate for our clients individually depending upon the nature, size and complexity of their business.
We assist our clients in developing and implementing policies, procedures and controls.
Within the compliance function we also help with reviewing, investigating, and responding to regulatory and client initiated complaints.
We assist with conducting reviews of compliance processes and operations; ensuring implementation of any required corrective actions; managing projects; developing and implementing systems to automate processes and procedures to enhance efficiencies.
Healthcare Sector (Public and Private)
CRC - The Compliance Experts have put in place a well-designed programme to assist organisations in the health sector to meet the Fundamental Standards set out by the Care Quality Commission (CQC) - the public regulatory body responsible for inspecting and reviewing all health and adult social care services in England.
We provide assistance to healthcare organisations to ensure they comply with regulatory obligations properly within their operational functions.
Patients’ confidentiality is at high risk as many healthcare organisations are struggling to protect medical records that have shifted to electronic format. The challenge is to make the systems safe and secure.
Health care organisations have an obligation to conduct their business to the highest ethical and legal standards. CRC - The Compliance Experts is committed to assist relevant health care organisations to provide promotional practices that are ethical, responsible, accurate and patient-centred.
Complaints Handling
This involves infrastructure assessment to identify systems that are noncompliant due to regulatory, policy, or standards changes, misconfiguration, or any other reason.
Compliance management is important because noncompliance may result in fines, security breaches, loss of certification, or other damage to your business. Staying on top of compliance changes and updates prevents disruption of your business processes and saves money.
To successfully monitor and manage compliance for your business’s infrastructure, you’ll need to:
Assess: Identify systems that are noncompliant, vulnerable, or unpatched.
Organize: Prioritize remediation actions by effort, impact, and issue severity.
Remediate: Quickly and easily patch and reconfigure systems that require action.
Report: Validate that changes were applied and report change results.
Dispute Resolution
Alternative dispute resolution (ADR) refers to ways of resolving disputes between consumers and traders that don’t involve going to court. The government wants to encourage the development of ADR. Better ADR and easier access to it should also be good for all businesses committed to giving their customers the best possible service.
Common forms of ADR are:
- mediation, where an independent third party helps the disputing parties to come to a mutually acceptable outcome
- arbitration, where an independent third party considers the facts and takes a decision that’s often binding on one or both parties
In the UK, there are already several large and well-established ADR schemes in regulated sectors.
These include:
- financial services
- energy
- telecoms
Outside the regulated sectors, many businesses are already members of voluntary ADR schemes. But the number taking part in ADR schemes is now likely to increase, with the change in the law.
Health and Social Care
Raising the benchmark in quality care
CRC will help Care Providers:
- Scrutinize the Inspection report to identify whether the breaches in HSCA 2008 are fully justified
- Appeal
- Challenge the inspection report if deemed necessary
- Prepare factual accuracy comments on draft inspection reports to secure amendments and get ratings reassessed
- Prepare evidence-based representations to Notices of Proposals to suspend or cancel registration
- Respond to or challenge Warning Notices
- File formal complaints
- Conduct mock verification audits like CQC.
CRC Services look after the health of your business
With an adverse CQC report, you may find that some local commissioning authorities will be reluctant to contract with your organisation, particularly if your company is placed under special measures.
This will obviously jeopardise not only your revenue – but also your reputation.
Get in touch with CRC Services today
Contact us for an appointment and see how we can work together to improve the wellbeing of your health or social care organisation.
Audits (Compliance and Risk Assessment Audits)
To assist companies to see how well they are doing in respect of complying with applicable rules, policies, and regulations, CRC provides two types of audits: Internal and External audits.
For example, an internal audit will provide a snapshot of how well various departments in your company are abiding by the applicable rules and regulations governing the sector within which your company operates. It also helps you to see the status of compliance with regards to relevant government standards.
As for External audit, the main purpose is to Examine regulatory compliance. This type of audit will help to determine whether your company is following national and European laws applicable to your type of business. For example, we may determine whether your company is complies fully with with the Data Protection Act 1998 or with the Foods standards regarding claims published by your company.
In both Internal and external audits CRC will evaluate regulatory and contractual compliance to satisfy the competent authorities and avoid your company paying hefty fines or having your license withdrawn.
Compliance Management
The CRC Compliance management programmes have been devised to ensure that both employees and the Board of Directors are fully aware of the legal and contractual obligations required to operate the business at low risk. We provide a holistic, well-supported methodology designed to foster a regulatory risk-aware culture.
Our approach is to promote good governance and assist your company to manage compliance with clear accountability throughout the organisation. We aim at integrating a wide range of compliance policies, processes and procedures within the operational functions.
CRC’s Compliance management solution is designed to enable your staff to understand and evaluate regulatory risk, monitor and track regulatory change, and evidence all aspects of the process.
Monitoring (Improvement Plans Reporting)
To reduce risks to the business, a company has an obligation have a robust compliance surveillance system in place. To achieve this, your company must develop and promote an effective compliance culture which is embedded into the compliance function.
CRC can assist your company to develop and put in place the five key elements of an effective Compliance Monitoring Programme:
(i) Reviewing the Compliance process:
(ii) Carrying out regular verification programme
(iii) Ensuring correct approach is used consistently
(iv) Compiling relevant documentary evidence
(v) Taking follow-up actions to meet request for further explanations
IP and Copy Rights
(Broadcasting & Regulator Services)
The dynamism of the broadcasting sector requires an omni-compliance set-up. Technology and digital signals have made broadcasting multi-jurisdictional and multi-dimensional as never before. The present day broadcaster is faced with the challenge of complying not only with the traditional laws, but also with more and more Intellectual Property issues as the technology develops.
With the increased volume of laws, codes, regulations and decisions, CRC can help in compliance issues while allowing our clients to concentrate on their core business which is to deliver the best content to their subscribers and customers. Our legal experts in the field have wide experience at an international level and can bring the best for your organisation in terms of compliance issues, acquiring and delivering of rights and assisting in many complaints by OFCOM.
We can also advise on the best international benchmark for the delivery of services, as well as helping start-ups in finding partners to flourish their businesses. Our experts in the sector can also assist your organisation with implementing and achieving the new quality management standard developed specifically for the broadcasting sector, the ISAS Media 9001, which has been proven to increase efficiency and profitability of the many entities which have adopted it.
Our experts have worked with worldwide reputable organisations such as BBC, NHK, CCTV, KBS, ABS-CBN.
Recruitment (Care Managers, Carers)
Managers and proprietors in this group plan, organise, direct and co-ordinate the resources necessary in the provision and running of residential and day care establishments and domiciliary care services for persons who require specialised care and/or supervision.
How this information can help you
If you know what is happening in the labour market, it can help you to make realistic decisions about:
- what you want to do in your career
- what industry you want to work in
- how much you need to earn
- where you want to work
- qualifications and training you’ll need to do your job
Customer Satisfaction
Customer satisfaction (CSAT) measures how well a company meets the expectations of customers concerning a service or product. It's an abstract concept and involves factors such as the quality of the product or service provided, the atmosphere of the environment where the customers purchased the service or product and the price of the service or product. Companies often use customer satisfaction surveys to measure customer satisfaction. These surveys are used to collect information about customer satisfaction. Typical areas addressed in the surveys include:
- Value of product or service relative to the price
- Quality of service or product
- Time issues such as service or product availability, time waiting to checkout, availability of sales assistance and delivery time
- The atmosphere of the physical store, such as organisation, cleanliness and enjoyable shopping environment
- Service personnel issues, such as helpfulness, attentiveness and politeness
- Convenience, such as parking, location and hours of operation
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